We are so honored that you’ve chosen Once Upon a Time Parties D.C. for your next event!
All parties and events are reserved on a “first-come, first-serve” basis. We recommend you book your event at least 4 to 6 weeks in advance to ensure your character & time slot. A client’s performer/character request is based on the availability of the performer/character and is not guaranteed.
COVID-19 POLICIES:
(Updated June 2021) For all events happening after June 21, 2021, all the following guidelines
and protocol must be met and understood in order to lower the risk of contracting or
transmitting Coronavirus. Lack of adherence to the below stated policies will result in our
cast members leaving your event. In the event of this breach of contract, no refunds will be
given, as safety is our top priority.
Prior to your event, please confirm with your guests that they are in good health and have not been experiencing any symptoms of the virus. We have committed to screening our cast members to ensure no one attends an event if they’re feeling sick.
Mask usage for party guests is at the client’s discretion for all parties.
If your household adults and guests are vaccinated, then you can request that our cast members not wear masks at your party/event. It is ultimately up to you whether
you’d like our cast members to wear their masks especially since we understand that
children are not yet vaccinated. Safety is our number one priority!Our party supplies will be sanitized and cleaned before events.
By signing this contract, you hereby state that you understand the risk associated with hosting an event during the COVID-19 Pandemic. Once Upon a Time Parties D.C.
holds no liability for any deviance of CDC and Virginia state guidelines outside of or
immediate control. We cannot be held accountable for any health-related issues that
may occur after your event, as we are in compliance with the CDC and Virginia state
guidelines for handling business activities in the wake of COVID-19.Once Upon a Time Parties D.C. cast members reserve the right to leave an event if
they feel their health and wellness is endangered for any reason. Refunds will not be
given for events that do not comply with the above guidelines and/or endanger the
health of cast members. It is your responsibility as a party host to make sure your
guests are compliant as well, including but not limited to: wearing masks, social
distancing, washing hands, etc.
CANCELING AND RESCHEDULING:
We understand that life happens, so if you have an emergency and need to change the date or time of your event after booking, we will try to accommodate you as best we can and will apply your payment to another date/time as a one-time courtesy. If you do need to change the date/time, please let us know as soon as possible so that we can try to accommodate your newly requested time into our party schedule. An event can only be rescheduled once. Any and all changes must occur at least 7 days prior to your event. Any changes after that time will result in a cancellation.
A client may make a cancellation up to 7 days prior to the event for a full refund. If a cancellation is made after that time, a refund of 25% of your payment will be issued.
In the event of bad weather, serious illness, or other unforeseen emergencies, we reserve the right to cancel the event and offer an alternative date if available. If cancellation by Once Upon a Time Parties D.C. occurs, a full refund of your payment will be issued.
PHOTO RELEASE POLICY:
We love to see our performers making your child’s dream come true! After your party, please send us your review on how our performer(s) did as well as any photos you took at the party/event. We would love to see them! Any photos are signed as the release to be used by Once Upon a Time Parties D.C. for website, social media, and promotional use.
